urTurn is an online system for managing queues and waiting. Instead of crowded waiting areas and arguments about who is next, every customer takes a number on their phone or at a kiosk and follows their turn until the screen calls them. No app and no special hardware: any phone and any screen with a browser.
For customers
- Scan a QR code, pick a service and get a number, with no app and no sign-up
- See how many people are ahead and the expected waiting time
- A phone notification when their turn is near, and again when they are called
- Postpone or cancel their turn, and rate the service afterwards
- Arabic, English and Norwegian
Display screen and kiosk
- Any TV becomes a calling screen: services, people waiting and the current number
- Voice calls in Arabic or English, plus a news ticker with your own message
- A kiosk (tablet) for customers without a phone, with ticket printing if a printer is attached
Appointments
- Customers book a time from the same page
- Set booking days, hours and capacity per service
- Check-in puts the booked customer in the queue with priority
Staff panel
- One "Next" button calls the next customer
- Recall, transfer to another service, and add a ticket manually
- Keyboard shortcuts
For the owner
- Multiple branches, each with its own services, counters and screen
- Permission groups for staff, and staff see their own branch only
- Reports, charts and Excel export
- Alerts when waiting gets long, the queue grows or ratings drop
- A daily ticket limit per service
Follow up from your phone
- Keep track of your business from your phone, from anywhere, even when you are not there
- Works on phones, tablets and computers
Ask for a free trial and the iQ team will send you a link to try the whole system yourself.
